Privacy Policy

Effective Date: August 5, 2026

Business Location(s):

• The Collective Boutiques; 250 Hwy 96; Franklin, TN 37064

• Arrington Farmer's Market at Delvin Farms; 6361 Cox Rd, College Grove, TN 37046

• Church Street Farmer's Market; 406 Church Street, Franklin, TN

Soap & Water Organics ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, participate in our online community, shop online, or interact with our physical storefronts and market booths.

1. Information We Collect

We collect information to provide a seamless shopping and community experience. This may include:

• Contact Information: Such as your name, email address, phone number, and shipping address when you make an online purchase, register for our online community, or sign up for mailing list updates.

• Account & Profile Data: Information you choose to share in our community profile, including photos of your handmade creations, comments, tips, and feedback.

• Transaction & Payment Data: Purchase details processed through our website or physical locations. Payment card transactions are securely processed by our third-party payment processor, Square. Square collects and handles your financial information in accordance with their own privacy and security standards; we do not store full payment card numbers on our local servers.

• Automatically Collected Data: Standard website usage data, IP addresses, and device information gathered via cookies and similar technologies when you browse our digital platforms.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To fulfill online orders, ship physical products, and process secure payments via Square.

• To operate and manage our digital community platform and verify member accounts.

• To communicate with you regarding your orders, community updates, market availability, and maker tips.

• To understand our customers better, review feedback, and improve our product offerings.

• To comply with legal obligations and maintain secure business operations.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, hosting our community platform, managing digital operations, or facilitating order fulfillment and payment processing (such as Square or Stripe), under strict confidentiality agreements.

• Legal Compliance: When required by law, subpoena, or legal process, or to protect the rights, property, or safety of Soap & Water Organics, our customers, or others.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, loss, or misuse. Payment transactions are encrypted and secured through Square. However, no digital transmission or storage system is 100% secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

• Account Information: You can update or correct your online community profile information at any time by logging into your account settings.

• Marketing Communications: You can opt out of receiving promotional emails from us by clicking the "unsubscribe" link included in any email.

6. Children's Privacy

Our website, community, and products are intended for adults and makers over the age of 18. We do not knowingly collect personal information from individuals under the age of 18.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or operational needs. Any updates will be posted directly on this page with a revised effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at [email protected] or by using the contact form on this site's home page.